At Western Tack Sales Shop, we stand behind our rodeo gear like a cowboy stands behind his brand. If your purchase didn’t buck your expectations, we’ll make it right faster than a cutting horse changes direction.

Our Return & Exchange Guarantee

We accept returns and exchanges within 15 days of receiving your order, as long as items are:

  • Unused and in original condition
  • In original packaging (more important than a good dally wrap)
  • Accompanied by proof of purchase

Note on Special Items: For the safety of all our riders, roping gloves and nosebands that show signs of use cannot be returned due to hygiene reasons – just like you wouldn’t share your personal rodeo gear.

How to Start Your Return or Exchange

Follow these steps smoother than a well-broke horse:

  1. Contact Us: Email [email protected] with your order number and details about the item you’d like to return or exchange. Use our handy template below.
  2. Wait for Instructions: We’ll respond quicker than a team roper’s heel shot with return authorization and shipping instructions.
  3. Ship It Back: Pack your item safer than precious rodeo trophies and send it to:
    Western Tack Sales Shop Returns
    31 Baileys Mills Road
    Reading, US 05062
  4. Receive Your Refund or Exchange: We’ll process your request faster than you can say “yeehaw!” once we receive the returned item.

Return Request Email Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Howdy Western Tack Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item Name: [Product Name]
Reason: [Please explain]
Preferred Solution: [Refund/Exchange for [Product Name]]

Please let me know the next steps. I’ve double-checked that the item meets your return policy requirements.

Thanks partner,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days (faster than breaking in a new saddle)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: International refunds may take additional time to appear in your account, just like shipping overseas takes longer than a local rodeo circuit.

Exchange Policy

Want to swap for different gear? We’ll help you:

  • Exchange for any in-stock item of equal value
  • Handle size exchanges on horse blankets and headstalls with ease
  • Cover shipping costs for exchanges if the original item was defective

Damaged or Wrong Items?

If your rodeo gear arrived looking like it’s been through a bull ride:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll ship replacements faster than a champion barrel racer

Got questions? Our team of fellow riders is ready to help at [email protected]. We aim to provide customer service more reliable than your favorite ranch rope!

Happy Trails,
The Western Tack Sales Shop Team