Howdy Partner! At Western Tack Sales Shop, we deliver your rodeo gear with the same care you’d give your favorite ranch rope. Whether you’re shipping or returning, we’ve got you covered faster than a cutting horse changes direction!

Shipping Information

We saddle up your orders quick and ship ’em safe to corrals worldwide (except some remote areas and parts of Asia). Here’s how we roll:

Order Processing

We’ll get your gear ready in 1-2 business days – faster than breaking in a new saddle.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx (arrives in 10-15 business days after shipping)

Free Shipping: Orders over $50 ship free via EMS (arrives in 15-25 business days after shipping)

Note: International shipments may take longer, just like shipping overseas takes more time than a local rodeo circuit.

Returns & Exchanges

If your purchase didn’t buck your expectations, we’ll make it right. Here’s our return policy, straight as a ranch rope:

Return Policy

We accept returns and exchanges within 15 days of delivery, as long as items are:

  • Unused and in original condition
  • In original packaging (more important than a good dally wrap)
  • Accompanied by proof of purchase

Non-Returnable Items

For the safety of all our riders, these items cannot be returned if used:

  • Roping Gloves
  • Nosebands

Just like you wouldn’t share your personal rodeo gear, we can’t accept these back for hygiene reasons.

How to Return or Exchange

Follow these steps smoother than a well-broke horse:

  1. Contact Us: Email [email protected] with your order number and return details
  2. Wait for Instructions: We’ll respond quicker than a team roper’s heel shot with return authorization
  3. Ship It Back: Pack your item safer than precious rodeo trophies and send to:
    Western Tack Sales Shop Returns
    31 Baileys Mills Road
    Reading, US 05062
  4. Receive Your Refund/Exchange: We’ll process your request faster than you can say “yeehaw!”

Return Email Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Howdy Western Tack Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item Name: [Product Name]

Reason: [Please explain]

Preferred Solution: [Refund/Exchange for [Product Name]]

Please let me know the next steps. I’ve double-checked that the item meets your return policy requirements.

Thanks partner,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days (faster than breaking in a new saddle)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: International refunds may take additional time to appear in your account.

Exchange Policy

Want to swap for different gear? We’ll help you:

  • Exchange for any in-stock item of equal value
  • Handle size exchanges on horse blankets and headstalls with ease
  • Cover shipping costs for exchanges if the original item was defective

Damaged or Wrong Items?

If your rodeo gear arrived looking like it’s been through a bull ride:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll ship replacements faster than a champion barrel racer

Got questions? Our team of fellow riders is ready to help at [email protected]. We aim to provide customer service more reliable than your favorite ranch rope!

Happy Trails,
The Western Tack Sales Shop Team